Nellco Privacy Policy

Effective Date: December 12, 2025

Introduction

This Privacy Policy explains how NellCorp (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website and services.

Information Officer Details

Our designated Information Officer can be contacted at shop@nellco.co.za

Information We Collect

Personal Information

When you make a purchase, register on our site, or contact us, we may collect personal information, including but not limited to:

  • Your name
  • Email address
  • Phone number
  • Shipping address
  • Payment details

Usage Data

We may collect information on how you interact with our website, including:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of visits This helps us improve our website and services.

How We Use Your Information

We use your information for the following purposes:

  • To process transactions and fulfill orders
  • To communicate with you regarding your order, account, or inquiries
  • To send periodic emails about new products, special offers, or updates to our policies (with your consent)
  • To improve our website, services, and customer experience based on user feedback and analytics

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Trusted third-party service providers to facilitate payment processing, order fulfillment, or other services essential to running our business
  • Legal authorities when required by law or to protect our rights, property, or safety

Cross-Border Data Transfers

If we transfer your personal information outside South Africa, we will ensure that the recipient is subject to laws, binding corporate rules, or agreements that provide an adequate level of protection similar to POPIA.

Data Security

We implement various security measures to protect your personal information:

  • Access to personal data is restricted to authorized employees and service providers
  • We maintain appropriate technical and organizational measures to prevent unauthorized access, accidental loss, or destruction of your personal information
  • In the event of a data breach that may compromise your personal information, we will notify you and the relevant authorities as required by law

While we strive to use commercially acceptable means to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

Your Rights

Under POPIA, you have the right to:

  • Request confirmation of whether we hold your personal information
  • Request access to your personal information
  • Request correction of your personal information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at shop@nellco.co.za.

Direct Marketing

We will only send you direct marketing communications if you have explicitly consented to receive them. You can withdraw your consent at any time by:

  • Following the unsubscribe link in any marketing email
  • Contacting us directly at shop@nellco.co.za

Cookies

Our website uses cookies to:

  • Enhance user experience
  • Track site usage
  • Deliver personalized content

You may choose to disable cookies in your browser settings, though this may affect certain functionalities on our site.

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to read the privacy policies of any third-party site you visit.

Children’s Privacy

Our services are not directed at children under 18 without parental consent. We comply with POPIA requirements regarding the processing of personal information of children. If we discover that we have collected personal information from a child without appropriate consent, we will delete it promptly.

Policy Changes

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically. Continued use of our website or services after any modifications constitutes acceptance of the updated policy.

Contact Information

For any questions about this Privacy Policy or our privacy practices, please contact us at shop@nellco.co.za

Information Regulator

You have the right to lodge a complaint with the Information Regulator:

The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Email: complaints.IR@justice.gov.za

This Privacy Policy was last updated on December 12, 2025.